Shipping policy

At By Samantha, we work to ensure you have an easy, transparent, and reliable shopping experience.
If you have any questions about sizing or returns, we’re here to help!

Processing Time

Orders are prepared within 1–2 business days.

Delivery Time

Estimated at 6 business days from order confirmation.

Shipping Costs

Shipping costs are calculated based on the delivery location and are displayed at checkout.

Address Errors

We are not responsible for delays or losses caused by incorrect shipping information provided by the customer.

Delivery

The carrier will deliver the order to the address you provide.
Please make sure someone is available to receive it.
If you need to change the delivery address after the order has been shipped, contact us as soon as possible so we can check if the change is still possible.

Lost or Damaged Packages

We want your experience to be perfect:

• If the package arrives damaged, please take photos and contact us.

• If the package is lost during transit, we will file a claim with the shipping company and assist you in resolving the issue.