Refund policy

Personalized Products

Personalized products are non-returnable, unless they have verifiable manufacturing defects.

Standard Products

Returns are accepted within 7 business days after delivery.

The product must be in perfect condition, unused, and in its original packaging.

To request a return, please contact our team and provide your order number and the reason for the return.

Garments must be:

• Unused

• Free of odors, stains, or signs of wear

• Include all original accessories and packaging

Returns will not be accepted if the garment shows damage caused by the customer.

Refunds

The refund process will be completed within 7 to 10 business days after receiving the returned product and verifying its condition.

Refunds will be issued using the same payment method used for the original purchase.

You may exchange your garment for a different size or model, subject to availability.
If there is a price difference, the payment will be adjusted accordingly (additional charge or refund).

Return Shipping

The customer is responsible for the return shipping costs, unless the product has a manufacturing defect.

Non-Returnable Items

• Final sale or deeply discounted items.

• Underwear or intimate accessories.

• Custom-made or personalized items.